Shipping and Returns
All the orders that are submitted before Wednesday 12:30 PM eastern Australia time will be dispatched on Fridays. Orders submitted after Wednesday 12:30 PM will be roasted and delivered Friday of the following week.
The price of the shipping is determined by the Australia Post Calculator in our webpage. All the orders over $50 dollars free shipping will apply only in Australia. For the 12-month subscriptions, free shipping is applied inside Australia. For international shipping we will be using only a express service which the price is calculated upon checkout.
Returns, Exchanges and Refunds
All products must be returned in a saleable condition as soon as possible following purchase. The Reformatory Caffeine Lab will not allow any returns on coffee purchased unless there is a quality issue. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product.
Delivery of the Goods
All our orders will be delivered via Australia Post with the options of an Express service.
Whilst we make every effort to track these items with our delivery partners, The Reformatory Caffeine Lab Pty Ltd accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods once they have been dispatched from our warehouse.
The Reformatory Caffeine Lab Pty Ltd will only use the details we collect for the purpose in which they were submitted. These details are for our own use only and under no circumstances will be supplied to any other institution or person for any purpose.
Method of Payments:
Visa, Master Card and American Express
All prices are in Australian Dollars and are subject to change without notice.
Once orders are submitted and processed they get fulfilled right away and cannot be cancelled.
Membership Subscription Policy:
Payments for your selected subscription are billed in accordance with the frequency of your subscription. Subscriptions can be amended at any time by logging into your account via our website.
All the material provided by The Reformatory Caffeine Lab is copyright to The Reformatory Caffeine Lab pty Ltd and only can be used as or for personal references.